Help & Faq

Administration

For the return, the product must be:

  • in the same conditions as you received it (not used)
  • in original packaging and complete with warranty documents / instructions

Sure, you can, at our service center, a payment of repair cost is required.

Of course, the shipping cost for an order will be paid only once, regardless of the number of watches, in case of order greater than 200 € the shipping is free.

Products

We cannot send a replacement part, but it is possible to withdraw the watch, via courier, with expenses paid by us, so as to fix it and send it back to your address in the shortest time possible, completely new and original.

Le nostre schede tecniche vengono realizzate con cura ed attenzione, talvolta, purtroppo, può capitare che alcune informazioni non siano corrette. Consigliamo vivamente, prima dell’acquisto, di verificare le caratteristiche indicate, direttamente sul sito del produttore, mediante l’inserimento del codice dell’articolo prescelto. In ogni caso, se insoddisfatto dell’orologio, ha la possibilità di recedere dall’acquisto entro i termini di legge.

Each watch is delivered complete with the respective original packaging, as well as the original card.

Logistics

Delivery usually takes place within 48 hours, you will receive the tracking number as soon as the courier will process your order.

You can send back the watch at: T. & L. Time and Luxury Srl – Cis Nola Is.8 – n.8048- 80035 Nola (NA) Italy.

No. The shipping costs, including any insurance services or cash on delivery, will be highlighted in the payment process.

All watches on our showcase are shipped from our warehouse in Nola (NA) Italy.

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